Frequently Asked Questions
ORDERS & PAYMENT
How do I place an order?
Choose your projector, select your color and plug type, click "Add to cart," then complete checkout. You'll receive an order confirmation email right after your purchase.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure options shown at checkout. All payments are encrypted and processed securely.
Can I change or cancel my order?
Yes, as long as your order hasn't been processed or shipped yet. Email us as soon as possible at [support@maxineva.com] with your order number. Once an order has shipped, it can no longer be canceled, but you can request a return once it arrives.
SHIPPING
Where do you ship?
We currently ship to the United States and Canada.
How long does it take to process my order?
Orders are processed within [1–3] business days after payment, Monday to Friday, excluding holidays.
How long does delivery take?
After processing, estimated delivery times are:
- United States: [7–12] business days
- Canada: [10–15] business days
Delivery times are estimates and may vary because of carrier delays, weather, or customs.
How much does shipping cost?
Shipping costs are calculated and shown at checkout before you pay.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. Please allow 24–48 hours for tracking to update.
Will I pay customs fees in Canada?
Orders shipped to Canada may be subject to import duties or taxes charged by your local government or carrier. These fees are the customer's responsibility.
RETURNS & REFUNDS
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused, in original packaging, and include all accessories (cables, remote, manual).
How do I start a return?
Email us at [support@maxineva.com] with your order number and the reason for your return. We'll send you return instructions. Please don't send items back without contacting us first.
Who pays for return shipping?
If you changed your mind, return shipping is paid by the customer. If we sent the wrong item or your product arrived damaged or defective, we'll cover it.
My projector arrived damaged or isn't working. What do I do?
Contact us within 7 days of delivery with your order number and photos or a short video of the issue. We'll offer a replacement or a full refund.
How long do refunds take?
Once your return is received and approved, your refund will be sent to your original payment method within [5–10] business days.
ABOUT OUR PROJECTORS
Which plug type should I choose?
Choose US if you live in the United States or Canada. Other plug types (EU, UK, AU) are for other regions. Not sure? Contact us before ordering.
Can I connect my phone?
Many of our projectors connect to phones, laptops, TV sticks, and game consoles. Connection options (HDMI, USB, Wi-Fi, screen mirroring) are listed on each product page. If you're not sure your device is compatible, message us before ordering.
Where can I see the resolution and brightness?
Each product page lists the projector's specs, including resolution, brightness, and screen size. If you have a question about a specific model, just email us.
Do I need a special screen?
No. You can project onto any flat, light-colored wall, a white sheet, or a projector screen. A plain white surface gives the best picture.
Can I use it during the day?
Our mini projectors work best in a dark or dimly lit room. Bright daylight will make the image look faded.
Does it have a built-in speaker?
Most of our projectors include a built-in speaker. For a bigger sound, you can connect external speakers or headphones where supported. Check each product page for details.
STILL HAVE QUESTIONS?
We're here to help! Email us at [support@maxineva.com] or use our Contact page. We reply within 24–48 hours, Monday – Friday, 9:00 AM – 6:00 PM (EST).