Return & Refund Policy
Last Updated: September 27, 2026
Thank you for shopping with Maxineva. We want you to be satisfied with your purchase. If you are not completely satisfied with your cHome Office T300 Projector HD 1080P Miniature Mini Projector, please review our return and refund policy below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return:
• The product must be in its original condition.
• The projector must not be damaged due to misuse, accidents, or improper installation.
• The product should be returned with all original accessories, cables, manuals, and packaging when possible.
• You must provide your order number or other proof of purchase.
2. Damaged or Defective Products
If your projector arrives damaged, defective, or not functioning properly, please contact us as soon as possible.
Please provide:
• Your order number
• A description of the problem
• Clear photos or a short video showing the issue
• Photos of the product and packaging if the item arrived damaged
We will review the information and, when appropriate, offer a replacement, repair, or refund.
3. Wrong Item Received
If you receive an item different from what you ordered, contact us within 7 days of delivery.
After verification, we may provide a replacement or refund and, when applicable, instructions for returning the incorrect item.
4. Change of Mind / Unwanted Items
If you simply change your mind or no longer want the product, you may request a return within 30 days of delivery, provided the item is unused and in resalable condition.
Return shipping costs for change-of-mind returns may be the customer’s responsibility.
5. Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
6. Shipping Costs
Original shipping costs are generally non-refundable, except when the return is caused by an error on our part, such as sending the wrong product or an item that arrived defective.
7. Items That Cannot Be Returned
Returns may be refused if the product:
• Has been damaged through misuse or accidental damage.
• Has been significantly altered or modified.
• Is missing essential components or accessories.
• Shows signs of excessive use beyond what is reasonably necessary to inspect the product.
8. How to Request a Return
To request a return or refund, contact us with your order information:
Email: pkendy416@gmail.com
Phone: 317-731-3760
Please include “Return Request” in the subject line of your email and provide your order number and reason for the return.
9. Contact Us
If you have any questions regarding returns or refunds, please contact Maxineva:
Maxineva Store
Email: pkendy293@gmail.com
Phone: 317-731-3760
We are committed to providing our customers with a straightforward and reliable shopping experience.