Shipping Policy
Last Updated: September 27, 2026
Thank you for shopping with Maxineva. We are committed to processing and shipping your order as efficiently as possible.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside our control.
For orders within the United States, estimated delivery is generally:
Standard Shipping: 5–10 business days
Please note that these are estimated delivery times and are not guaranteed delivery dates.
3. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Maxineva may offer free shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or at checkout.
4. Tracking Information
When tracking information is available, it will be sent to the email address provided during checkout.
Tracking information may take some time to update after the carrier receives the package.
If your tracking information has not updated for several business days, please contact us so we can assist you.
5. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply before the order can be reshipped.
Please contact us as soon as possible if you notice an error in your shipping address after placing an order.
6. Delayed or Lost Packages
Maxineva is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, customs delays, or other transportation disruptions.
If a package is marked as delivered but you have not received it, please first check with household members, neighbors, and the carrier.
You may also contact us so we can assist you with the next steps.
7. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and product before discarding any packaging materials.
Contact us as soon as possible with:
* Your order number
* Photos of the damaged package
* Photos of the damaged product
* A description of the damage
We will review your request and determine the appropriate resolution.
8. Missing Items or Incorrect Orders
If you receive the wrong product or your order is missing an item, please contact us within 7 days of delivery.
Please provide your order number and photographs of the items received so we can investigate and assist you.
9. International Shipping
At this time, shipping availability may vary by destination.
If international shipping is offered at checkout, delivery times may be affected by customs processing, local regulations, and other factors outside our control.
Customers may be responsible for applicable customs duties, taxes, or other fees associated with international orders unless otherwise stated at checkout.
10. Contact Us
If you have questions about your order or shipping, please contact us:
Maxineva Store
Email: pkendy416@gmail.com
Phone: 317-731-3760
We are happy to assist you with questions regarding your order, tracking information, delivery, or shipping issues.